MOSCOW, Jun 1 (PRIME) -- Russian marketplace Wildberries does not consider the entire cancellation of pay returns of goods, it maintains the balance between buyers and sellers, CEO Tatyana Bakalchuk told reporters on Thursday.
“We are improving the system related to return of faulty goods,” Bakalchuk said.
The company reiterated that the return of faulty goods has been and is free for the buyers, and the seller compensates the full price of an item and its return delivery to a warehouse facility. The client pays for return of goods of proper quality.
Bakalchuk also said that Wildberries will not replace all its employees with robots, but certain processes at warehouse facilities are already automated.
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